Global Support Executive – Global Banking & Markets

Global Support Executive – Global Banking & Markets
Job Description
	Day-to-day processing & support of the business in one of the product or functional streams Investigation, resolution and ownership of all issues relating to the process The monitoring and chasing of outstanding items High standard of client service Timely escalation of problems To acquire a broad and detailed understanding of markets products and processes Proactively review process mechanisms and identify improvements and efficiencies Maintain highest standards of integrity & be vigilant to audit standards and requirements Proactively seek additional responsibilities to enhance support to business and clients
Skills Required
	Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent Those with relevant working experience in related field are encouraged to apply Understanding of one or more of the global markets products PC literate and competent in MS Office applications Strong analytical skills Possess excellent command of the English language (verbal & written) with good interpersonal skills Self starter and ability to work with limited supervision An excellent team player Career orientated individual
Business Area/Department
	Global Banking & Markets
Academic Qualifications
	Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
Work Experience
	1-2 years working experienced in related/ similar field will be an added advantage
Type of Experience
	n/a
Type of Opening
	Full Time
Location
	Cyberjaya & Kuala Lumpur
Job Title Global Support Executive – HSBC Securities Services (HSS)
Job Description
	Continuously providing high quality processing service to achieve maximum customer satisfaction within specific SLA. To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients. Able to carry out tasks accurately & reliably within time constraints. Ability to be persistent and flexible to work in a changing environment Ability to prioritize and assess customer issues and respond appropriately Flexibility to work in a changing environment.
Skills Required
	Understanding of Payment formatting and understanding of existing cash process Required skill(s): Excellent PC skills. Numeracy and analytical skills are important attributes. Required language(s): English , Preferred Language(s) : Chinese At least 1 year(s) of working experience in the related field is preferred for this position. Good verbal communication to interact with clients Excellent telephone manner and skills Excellent questioning and investigation skills
Business Area/Department
	HSBC Securities Services
Academic Qualifications
	Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent. At least a credit in SPM (O'Level) Mathematics
Work Experience
	Approximately 1 years experience working in a daily operations environment preferably with exposure to custody processing.
Type of Experience
	n/a
Type of Opening
	Full Time
Location
	Cyberjaya & Kuala Lumpur Please call 012-3152345 or email your resume to mvnivan@cmcisource.org for further details or queries