Tuesday, December 7, 2010

Global Support Executive – Global Banking & Markets

Global Support Executive – Global Banking & Markets
Job Description


  • Day-to-day processing & support of the business in one of the product or functional streams
  • Investigation, resolution and ownership of all issues relating to the process
  • The monitoring and chasing of outstanding items
  • High standard of client service
  • Timely escalation of problems
  • To acquire a broad and detailed understanding of markets products and processes
  • Proactively review process mechanisms and identify improvements and efficiencies
  • Maintain highest standards of integrity & be vigilant to audit standards and requirements
  • Proactively seek additional responsibilities to enhance support to business and clients


Skills Required


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent
  • Those with relevant working experience in related field are encouraged to apply
  • Understanding of one or more of the global markets products
  • PC literate and competent in MS Office applications
  • Strong analytical skills
  • Possess excellent command of the English language (verbal & written) with good interpersonal skills
  • Self starter and ability to work with limited supervision
  • An excellent team player
  • Career orientated individual


Business Area/Department


Global Banking & Markets
Academic Qualifications


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
Work Experience


1-2 years working experienced in related/ similar field will be an added advantage
Type of Experience


n/a
Type of Opening


Full Time
Location


Cyberjaya & Kuala Lumpur




Job Title
Global Support Executive – HSBC Securities Services (HSS)
Job Description


  • Continuously providing high quality processing service to achieve maximum customer satisfaction within specific SLA.
  • To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.
  • Able to carry out tasks accurately & reliably within time constraints.
  • Ability to be persistent and flexible to work in a changing environment
  • Ability to prioritize and assess customer issues and respond appropriately
  • Flexibility to work in a changing environment.
Skills Required


  • Understanding of Payment formatting and understanding of existing cash process
  • Required skill(s): Excellent PC skills. Numeracy and analytical skills are important attributes.
  • Required language(s): English , Preferred Language(s) : Chinese
  • At least 1 year(s) of working experience in the related field is preferred for this position.
  • Good verbal communication to interact with clients
  • Excellent telephone manner and skills
  • Excellent questioning and investigation skills
Business Area/Department


HSBC Securities Services
Academic Qualifications


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
  • At least a credit in SPM (O'Level) Mathematics
Work Experience


  • Approximately 1 years experience working in a daily operations environment preferably with exposure to custody processing.
Type of Experience


n/a
Type of Opening


Full Time
Location


Cyberjaya & Kuala Lumpur

Please call 012-3152345 or email your resume to mvnivan@cmcisource.org for further details or queries

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